SIPEASY VoIP FAQ

Create a SIPEASY account, sign in and follow the SIP setup instructions in your panel. Registration and access to outbound routes do not require KYC.

The Free option includes one SIP device without a monthly package fee. Top up your balance and pay for outgoing calls at the applicable tariff. To try additional PBX features, activate the first month of Standard free using the button in your panel.

SIPEASY registration and outbound calling routes are available without KYC. DID numbers are a separate, on-request service and require KYC.

For an outbound calling setup, start with registration. For a DID request, contact SIPEASY to confirm availability and the required verification.

Sign in to your SIPEASY panel and open the balance top-up section. Choose from the payment methods currently shown there and follow the payment instructions.

Check the amount, currency and any payment-network details before confirming. Your balance is used for calling charges and applicable paid package fees.

Choose a SIP-compatible softphone or IP phone for your operating system and use the connection details supplied in your SIPEASY account. Confirm the required settings with support if you are unsure about your device.

Start with a controlled test of outgoing calling and two-way audio before using the setup for production traffic. The Free option includes one SIP device; paid packages have higher device allowances.

Confirm the codec and connection settings for your intended route with SIPEASY before configuring the endpoint. Include your destination requirements and the softphone, SIP phone or PBX you use.

Use the confirmed settings for a controlled test and check two-way audio. Do not assume that every codec supported by your device is available on every outbound route.

Confirm the Caller ID settings for your SIP device and chosen route with SIPEASY. Include the destination and the caller identity required by your workflow.

Use an identity you are authorized to present and verify how it appears on representative receiving numbers during an expected test call. Caller ID behavior should be checked for the actual route and destination.

SIPEASY focuses on outbound voice traffic with CLI, nCLI and TDM routes. The right option depends on your destinations and calling requirements.

Contact SIPEASY with your target destinations, expected traffic volume and Caller ID requirements to discuss the appropriate route. Test your intended destinations before moving production traffic.

The Free option includes 1 SIP device. Minimum includes 3, Standard includes 5, and Pro includes up to 20.

Choose a package based on the devices and PBX features you need. Device allowances are not a statement of simultaneous-call capacity. See packages and call rates.

Outgoing calls are charged from your balance according to the applicable destination tariff. Check the current rate and billing conditions for your intended route before placing traffic.

The Free option has no monthly package fee and includes one SIP device. Regular paid package prices are Minimum $50/month, Standard $100/month, and Pro $250/month. These package prices are separate from call charges.

The first month of Standard is free when you activate the offer yourself using the button in your panel.

Sign in to your SIPEASY panel and use the button for the free first month of Standard. You activate the offer yourself; creating an account alone does not activate it.

Standard includes 5 SIP devices, 2 GB of recording storage, call recording, live call listening (SPY), whisper and BLF. Its regular price is $100/month. Outgoing calls remain chargeable at the applicable tariff.

Minimum - $50/month: 3 SIP devices, call recording with 1 GB of storage, live call listening (SPY) and whisper.

Standard - $100/month: 5 SIP devices, call recording with 2 GB of storage, SPY, whisper and BLF.

Pro - $250/month: up to 20 SIP devices, call recording with 5 GB of storage, SPY, whisper, BLF and recording delivery by email or Telegram.

The first month of Standard can be activated free using the button in your panel. Call charges are separate. View packages and call rates.

Use the SIP connection details supplied for your own SIPEASY account. If a setting is unclear, contact support with your device or PBX name and the destination you intend to test.

Do not copy another account's credentials or post your SIP password in a support message. Confirm the required connection settings before moving production traffic.

Review the call records and balance information available in your SIPEASY account. Keep the reporting period and time zone consistent when comparing usage and charges.

Separate outgoing call charges from paid PBX package fees. If a record or charge needs clarification, contact support with the relevant call reference, timestamp and destination.

Contact SIPEASY with your destination list, expected traffic volume, busy hours and Caller ID requirements. State whether you want to discuss CLI, nCLI or TDM routes, and describe your originating SIP setup.

Confirm the proposed route, rate and test conditions with the team before increasing traffic. A focused traffic brief is the starting point for an appropriate offer.

Include the destination, the time of the call with its time zone, the SIP device used, and a short description of what happened: no answer, long connection time, one-way audio or a dropped call. A call reference from your panel can help identify the attempt.

Do not send your SIP password. Contact SIPEASY support with these details so the affected call can be investigated.